Introduction

At DV Ethiopia, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our DV lottery application service.

Information We Collect

We collect information that you provide directly to us:

Personal identification information (name, date of birth, place of birth)
Contact information (email address, Telegram username)
Photographs and documents required for DV lottery application
Payment information processed through SantimPay
Application status and communication history

How We Use Your Information

We use the information we collect to:

Process and submit your DV lottery application to the US government
Validate and review your documents and photographs
Process payments and provide confirmation documents
Communicate with you about your application status
Provide customer support and respond to your inquiries
Improve our services and user experience

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your documents and data are encrypted and stored securely. Only authorized personnel have access to your information, and only for the purpose of processing your DV lottery application.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only:

With the US government as required for DV lottery application submission
With payment processors (SantimPay) to complete your transaction
When required by law or to protect our rights and safety

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. After the DV lottery application process is complete, you may request deletion of your data.

Your Rights

You have the right to:

Access and review your personal information
Request corrections to inaccurate information
Request deletion of your personal information
Withdraw consent for data processing

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience, analyze usage, and assist in security. You can control cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us through our support channels.