Frequently Asked Questions
Find answers to common questions about our DV lottery application service
General Questions
What is DV Ethiopia?
DV Ethiopia is a service that helps Ethiopians apply for the US Diversity Visa (DV) lottery by handling the $1 USD payment requirement and providing confirmation documents. We make the process accessible to those without international payment methods.
Is this service legitimate?
Yes, we are a legitimate service that helps with DV lottery applications. We handle the payment to the US government and provide you with the official confirmation document. We do not guarantee lottery selection - that is determined by the US government's random selection process.
Do you guarantee lottery selection?
No, we cannot guarantee lottery selection. The DV lottery is a random selection process conducted by the US government. We only handle the application submission and payment - the selection is entirely random and determined by the US government.
Application Process
What documents do I need?
You need a recent passport photo, birth certificate, and education diplomas. We will provide a complete list of required documents when you start your application.
How long does the process take?
The entire process typically takes 3-5 business days: 1-2 days for document review, same day for payment processing, and 1-3 days for application submission to the US government.
Can I track my application status?
Yes, you can track your application status in real-time through your dashboard. You'll receive updates via email and Telegram notifications.
What happens if my documents are rejected?
If your documents don't meet the requirements, we'll notify you and ask you to upload new ones. There's no additional fee for document resubmission.
Payment & Pricing
What payment methods do you accept?
We accept Chapa, Telebirr, and bank transfers. All payments are processed securely through local Ethiopian payment gateways.
Why is there a service fee?
Our service fee (₵50 ETB) covers document processing, secure storage, payment handling, customer support, and the administrative work required to submit your application to the US government.
Is the $1 USD fee refundable?
The $1 USD fee is paid directly to the US government and is non-refundable. However, if your application is rejected due to our error, we will refund our service fee.
Are there any hidden fees?
No, there are no hidden fees. The total cost is exactly what we show: $1 USD (government fee) + ₵50 ETB (our service fee).
Security & Privacy
Is my personal information secure?
Yes, we use industry-standard encryption to protect your personal information and documents. All data is stored securely and only accessed by authorized personnel.
How do you protect my documents?
Your documents are encrypted and stored securely. We only use them for your DV lottery application and delete them after the process is complete, unless you request otherwise.
Who has access to my information?
Only authorized DV Ethiopia staff members have access to your information, and only for the purpose of processing your application. We do not share your information with third parties except as required for the DV lottery application.
Technical Support
What if I have technical issues?
We provide customer support via Telegram and email. If you encounter any technical issues, contact us and we'll help resolve them quickly.
Can I use the service on mobile?
Yes, our service is fully mobile-responsive. You can complete your entire application using your smartphone or tablet.
What if I lose access to my account?
Since we use Telegram for authentication, you can regain access by logging in with the same Telegram account. If you have issues, contact our support team.
Still Have Questions?
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Ready to Apply?
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